Unfinished Moment in the weeds and my *Thank God” former reality:
Physics 101 no one can be at two separate locations at the same time.
I physically can not greet, take drink orders, and spiel appetizers on two new tables (double sat), plus a table of 5 where 3 of the guests have just arrived (essentially a triple seat), and be in the alley to pick up food/ salads at the same time.
When I rang in table 66’s order, I only had that table and two of what would become 5 guests at table 45. Table 66 ordered strawberry salads instead of the standard Cesar or mixed green - In my experience, the salad guys traditionally take longer than any server would like to (usually longer than 3 minutes) to make any salad - after ringing in the order, I collected the glass of wine table 45 had ordered from the bar and returned to the dining room.
When I returned to the dining room, I found the remainder of the guests for table 45 had arrived along with two additional tables. I greeted, spieled appetizers, and took drink orders from the two new tables, plus the now complete party at table 45 (essentially three new tables) and returned to the alley to assemble drinks, get bread, ring in appetizers, and collect the salads for table 66. Thankfully, one of my co-workers Buffy ran the strawberry salads for me, kudo’s to her for teamwork! As I was in the dining room trying to adhere to *Chain Restaurants* standards of service with essentially three new tables, I was unable to also be in the kitchen collecting and delivering salads.
I returned to the dining room to deliver drinks, bread, and take orders from table 46, 56, and 45.
While I was taking the dinner order from table 56, I saw the steaks arrive and be declined from table 66. When I returned to the alley, I was ….
The story concludes with a 2 managers screaming at me during the peak of the busy shift, followed by a reprimand for late salad delivery - somehow my fault even though it was the kitchen that couldn’t / wouldn’t make them in a timely fashion. ( BTW,I was running 5 tables when corporate standards are 3.)
Physics 101 no one can be at two separate locations at the same time.
I physically can not greet, take drink orders, and spiel appetizers on two new tables (double sat), plus a table of 5 where 3 of the guests have just arrived (essentially a triple seat), and be in the alley to pick up food/ salads at the same time.
When I rang in table 66’s order, I only had that table and two of what would become 5 guests at table 45. Table 66 ordered strawberry salads instead of the standard Cesar or mixed green - In my experience, the salad guys traditionally take longer than any server would like to (usually longer than 3 minutes) to make any salad - after ringing in the order, I collected the glass of wine table 45 had ordered from the bar and returned to the dining room.
When I returned to the dining room, I found the remainder of the guests for table 45 had arrived along with two additional tables. I greeted, spieled appetizers, and took drink orders from the two new tables, plus the now complete party at table 45 (essentially three new tables) and returned to the alley to assemble drinks, get bread, ring in appetizers, and collect the salads for table 66. Thankfully, one of my co-workers Buffy ran the strawberry salads for me, kudo’s to her for teamwork! As I was in the dining room trying to adhere to *Chain Restaurants* standards of service with essentially three new tables, I was unable to also be in the kitchen collecting and delivering salads.
I returned to the dining room to deliver drinks, bread, and take orders from table 46, 56, and 45.
While I was taking the dinner order from table 56, I saw the steaks arrive and be declined from table 66. When I returned to the alley, I was ….
The story concludes with a 2 managers screaming at me during the peak of the busy shift, followed by a reprimand for late salad delivery - somehow my fault even though it was the kitchen that couldn’t / wouldn’t make them in a timely fashion. ( BTW,I was running 5 tables when corporate standards are 3.)
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